Terms and Conditions

By using the Ferretfood website, you signify your agreement to be bound by these terms. If you have any questions or comments on these terms and conditions please contact us by telephone on 01372 745629; email- sales@ Ferretfood.co.uk or post.

Ferretfood it a trading name of Byhurst Farm Services LLP is a limited liability partnership registered in England and Wales under the number OC326775. Registered office isByhurst Farm, Leatherhead Road, Chessington, Surrey  KT9 2NL- VAT Reg No: 448 8093 13 We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Your Shopping Account

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password.
If you believe that your account is being misused contact us immediately or if this information has become known to someone else. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. Ferretfood reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.

The Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query.
When placing an order to purchase goods from Ferretfood, you will be sent an email confirming receipt of the order and the order details. A contract between you and Ferretfood will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged. Please allow up to 7 days for delivery, but we are normally much faster than this.

Pricing

All products offered for sale by Ferretfood are priced in pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility.
Occasionally, despite our best endeavours products appear mis-priced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.

Payment

We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way.
Card fraud is illegal and will always lead to prosecution.

Returns

If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 8 working days from receipt of the goods and return to us unsoiled, unused and in the original packaging you will be entitled to an exchange or refund. You will be required to arrange and pay for the return, returns should be well packed and clearly labelled enclosing your returns form and sent back to:
You will be required to arrange and pay for the return, they should be well packed and clearly labelled enclosing your returns form and sent back to:

Ferretfood
Byhurst Farm,
Leatherhead Road
Chessington
Surrey. KT9 2NL

It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we are not able to compensate for the loss. You will be responsible for the cost of returning cancelled or unwanted goods.

Customs

Goods ordered from Ferretfood for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.

Copyright

All content on the website is the property of Ferretfood, its affiliates or suppliers and is protected by UK copyright and database laws.
You may not extract or use any content or parts of the content of the website without express written consent.

Liability

The information contained in the website is for information purposes.

Links

The website may contain links to other websites. Ferretfood is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Payment

By PayPal, CREDIT or DEBIT CARD - we accept all major debit and credit cards (except Diners Club) by telephone, please call us on 01372 721700 to confirm your details. Your card will not be debited until your goods are despatched.